Step 8 Rub Dbvalidator to check database for corruption or broken links, follow KB article: If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience. Manager not updating virus definitions through LiveUpdate.
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When you use a. All content can be found on the Symantec Security Response definitions page. The certified definitions. These definitions have been through rigorous Quality Assurance QA testing and are recommended for regular use.
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Rapid Release virus definitions undergo only basic quality assurance testing. Rapid Release virus definitions are therefore riskier to use than certified definitions. Rapid Release definitions are most useful as a means of stopping fast-spreading threat outbreaks or preventing the initial incursion of an attack at the gateway. However, when I ran the LiveUpdate again, it said the following:. The UAC is on the default setting. There's something really wrong with the LiveUpdate feature. I got my produce updated using Intelligent Updater, but still it shows that I need to update my Virus Definitions.
Here's the update log after updating with Intelligent Updater:. Could you please let us know which package are you using for installation of SEP SymDog, I am having the same issue here on a brand new Windows 7 Pro 64bit laptop. I have followed all steps recommended above with no success.
I can get the updates by manually running the intelligent updater, but something has to be wrong with the definitions out there. I even cleared the download directory in safe mode and let it regenerate after the intelligent updater ran. I again experience the same exact issue. The exact build number I am use is Totally fresh install on a new laptop.
Symantec I think you have a problem here. Please help!!! I am wondering if maybe something is wrong with the definition signature for the unmanaged clients download. Exact same issue here. How to update a support case and upload diagnostic files with MySupport. Regional Support Telephone Numbers:. United States: from outside the United States. I'm having the same problem with a 64bit fresh install. So this seems to be a problem with Symantec.
Hope they fix it. Please try out my resolution and report if it works for you. It works for me and everything is working fine now. Right your fix might work, but this is just a band-aid fix. This is not how it is suppose to work. I wouldn't want to do this on every install in a business environment. I'll start sending our annual support renewal to you instead of Symantec :.
I know it's not feasible but it's still better than nothing. We've already notified Symantec about the issue and they are required to look into the matter and fix it.
In the mean time you could work out my issue and fix it :. Band-aid fix or not, I don't have time to wait 24 hours for Symantec to return my call or submit some load of bollocks to simply tell Symantec they have a problem.
I appreciate that someone came up with a quick fix so I can move on to more important things like going home! So I wanted to share how I solved the problem. I too can confirm that the problem is with Symantec and not with the end users. Either ways, here's how I got it to work:. Request 'Clean Wipe' tool from Symantec support or manually remove the remnants of the product.
I'd recommend the 'Clean Wipe' tool. Download the latest Intelligent Updater.
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